FAQ - Business Furniture Shop

We specialize in replacement parts for commercial office furniture: file bars and file rails, hanging file clips and brackets, lateral file dividers, replacement file cabinet keys and lock cores, office chair parts (springs, gas cylinders, tilt handles, arms, casters, glides and hardware), panel and workstation parts, brackets, and floor protectors. We've been solving office furniture problems since 1955.

We carry parts that fit most major commercial brands, including Herman Miller, Steelcase, HON, Haworth, Allsteel, Knoll, Teknion, Trendway, Global, Office Specialty and Anderson Hickey. Many of our customers have furniture that has been discontinued or whose manufacturer is out of business. That's exactly what we're here for.

Yes. Much of what we sell goes into furniture that is 20, 30 or even 40+ years old. Customers regularly tell us we were the only place they could find a part after the original maker stopped supporting it. If you don't see your part online, contact us. We may still be able to source or make it.

First, check for stickers or stamped markings on the front, the back, and the inside side walls of each drawer. If you find nothing, look at the lock: the number stamped on the lock core next to the keyhole often tells us the manufacturer. Some lock numbers are shared by many brands, so a photo of the end of your existing file bar (or the slot it sits in) helps us confirm the match.

1. Exterior cabinet width: measure the outside of the drawer front, side to side (for example 30", 36" or 42").
2. Bar length, tip to tip: if you still have one bar, measure it end to end.
3. Hook or insert stem height: the part of the bar that drops into the drawer slot.
4. Photos: a close-up of the end of the bar and the slot it fits into.

Two bars can fit the same cabinet width but differ by a fraction of an inch in length or stem size, so these details matter.

Yes. HON lateral file cabinets made before and after about 1994 use different file bars. If you know roughly when your cabinet was purchased, tell us. It's the fastest way to make sure you get the correct style.

Yes. Our hanging file bracket clips let you install a hanging file system in a wood drawer without routing grooves or building an extra wall. The steel brackets slip over the edge of the drawer box (with a screw where needed) and hold a standard 1/8" thick file bar, which we cut to length. They can be set up for letter or legal files.

Often, but not always. Manufacturers change parts between generations. Send us the chair model, approximate age, and a photo of the part or label under the seat and we'll confirm compatibility before you order.

Many of our chair parts, such as springs and tilt handles, include step-by-step instructions, and customers often tell us installation was easy. If you get stuck, call or email us and we'll walk you through it.

Check the top lip of the drawer where the files catch. On older cabinets the lip can bend or bulge inward over time, and gently tapping it back into place often fixes the problem. Also confirm the rails are the right height for your folders and that any file stoppers are positioned correctly. Still stuck? Send us a photo.

Both work. Side-to-side filing uses rails across the drawer width. Front-to-back filing uses rails running from front to back, which can leave part of the drawer open for other storage. For safety, keep the heaviest load in the lowest drawer. We carry rails for either layout and can help you choose.

Yes, with the right glides. Felt and wide-base glides replace casters and spread the chair's weight over a much larger area, which protects wood, tile, stone and fine rugs. Our felt floor protectors are available in several sizes in white or brown.

Orders ship from our U.S. warehouses. When your order ships, you'll receive an email with your tracking number. If you don't see it, check your spam folder or contact us and we'll send it right over.

Yes. We regularly ship to Canada, the United Kingdom, Europe and Australia, and to APO/FPO military addresses via USPS. International delivery times depend on the destination and customs. Packages can take two weeks or more to reach some countries, and tracking can be slow to update once a package leaves the U.S.

Both. Whether you need one screw or bars for an entire floor of cabinets, we're happy to help. For large quantities or dealer pricing, contact us directly.

We accept major credit cards and PayPal at checkout.

Custom-cut items, such as file rails cut to a specific length, are made to your order. Short custom cuts (12" and under) are non-returnable and non-refundable, so please double-check your measurements or ask us to confirm them before ordering. See our Return Policy for full details.

Contact us right away with your order number and a photo. If we made a mistake, we'll ship the correct part and send you a prepaid return label (or tell you to keep the incorrect item). Mistakes are rare, but when they happen, we make them right.

Absolutely. Our parts specialists are real people who know this furniture. Email psorders@problemsolver.us or call 919-596-5555. Including photos and measurements with your email is the fastest way to get an answer.