Customer Comments and Reviews - Business Furniture Shop

The filing cabinet we needed it for is really old and the company is out of business. The cabinet is probably 40 years old, but still in great condition and we use it. We saved the school some money not having to get a new cabinet.

I was getting nowhere talking to other vendors trying to find the rails I needed to make that filing cabinet usable again. Your firm has what I need, takes only one contact to figure out the correct product number, and it arrives a few days later!

Just wanted you to know I received the rails and they are perfect. I truly appreciate your expertise, you are truly the experts!

I looked all over the desk trying to find the manufacturer's label with no luck. I finally decided to search for the clips and found ones at Problem Solver that looked like a match. They turned out to be an exact match!

The lateral bars arrived at the hotel Monday and I have just got home to the UK and they fit perfectly. Next time I am travelling I shall order another two sets.

Not only were they a perfect fit, they came in what seems like record time. Way to go!

Thank you for giving such great directions for size ordering, for being so prompt and being so pleasant. The product came earlier than promised, fit perfectly and looked great!

I had such a hard time finding the metal bars for a file cabinet I bought second hand until I found your website! And it got here so quick!

I am so glad I bought my file rails from Problem Solver, not only for the unique parts for my old style Steelcase cabinet, but more importantly the great customer service. Your phone support, the information regarding file stoppers and your follow-up emails were very helpful.

Wow that was fast! They are perfect! My boss is away until Friday so he's going to have a very nice surprise when he gets back!

Thank you so much for sending the perfect replacement for a part my movers lost. I had worried that my desk was permanently broken until I came across your site, and now it's fully functional again!

Needed an old spring for a Herman Miller office chair manufactured in 1987. Typed in "chair spring" and your site came up with a picture and measurements of the exact spring I needed. Ordered it online and had it in a week. Kick-butt and easy-to-install instructions. In fact, I'm sitting in the chair typing this right now.

The office chair is fixed. The part replaced really easily and I was amazed at the quality. I think you saved me $300 that would have been spent on a new chair.

Your website was the only place I could find that sleeve for the office chair I reupholstered for a customer. The base was wobbly and I spent a couple of months before I found the part on your site. It fit perfectly.

The part arrived in good order and today I managed to put it on my chair using your provided instructions. Couldn't be happier!

Please pass on my thanks to your staff for the excellent service. I have advised others here in Oz that you are the place to go for parts. (As I sit on my repaired Aeron chair.)

We have two Ergon 2 chairs that were my retirement gift from my staff in 1999. I bought replacement springs for one from you in 2016. The service was excellent! I kept the paperwork just in case I needed springs for the second chair.

I was looking for a part for my Herman Miller chair, long out of production but still in excellent shape. The response time and service was excellent. I would buy from them anytime.

The gas cylinder and stand pipe arrived and it is perfect. In fact, the stand pipe looks exactly like the one which came in the Turnstone chair 12 years ago and fits the same.

My parts arrived and my chair is now perfect again! Indeed, you are a problem solver AND my hero!

The Woda glide is the best product I have seen for being able to use an office chair on a rug without an unsightly pad. My wife has used a set for years on an heirloom hand-knotted wool rug, and I cannot detect any damage. I just put in an order for 10 more.

The brackets fit into our Steelcase Avenir furniture perfectly. And we received them the day furniture installation started. You really saved us!

The countertop support brackets arrived yesterday. We are pleased by the quality of the product, and the solid service ensured the correct items were received in a timely manner.

The receptacle came early this morning and was just perfect. Getting it so quickly allowed us to put a piece of equipment to use right away. The alternative was waiting several weeks for the factory to build and ship the item we needed.

Errors happen from time to time and that is to be expected; however, how one deals with those errors is what truly matters. I very much appreciated your personal phone call. I can now understand why your business has thrived for all these years.

I emailed late on a Monday to cancel an order that was my own mistake and expected it was too late. They actually stopped the order, where most companies would have told me it was too late. Problem Solver DID solve my problem.

Your customer service is fabulous, and as we are in the customer service business ourselves, we appreciate your efforts more than you can imagine. You will be our first call for office parts and supplies.

You are simply amazing, and you found me the parts that I somehow had overlooked on the web. Thanks for the call.

When you receive excellent customer service these days, I always want to mention it, because it means so much. This kind of service needs recognition, because it is so lacking nowadays.