FAQ

Our experts are available to assist you with any questions that you might have regarding parts for a huge range of office furniture.  We love solving your office furniture problems!

Here are some answers to common customer questions:

Allsteel

Problem Solver Allsteel File Bar Diagram 331x127 300x115 1

Cabinet Size“A” Bar Size
30″26-31/32″
36″32-31/32″
42″38-31/32″

 

 

Haworth

Problem Solver Haworth File Bar Diagram 269x127png

Cabinet Size“A” Bar Size
30″26-9/16″
36″32-9/16″
42″38-9/16″

 

 

 

HON Type II

Problem Solver HON Type II File Bar Diagram 376x134 300x107 1

Cabinet Size“A” Bar Size
30″26-31/32″
36″32-31/32″
42″38-31/32″

 

 

Herman Miller Meridian

meridian diag

Cabinet Size“A” Bar Size
30″26-7/16″
36″32-7/16″
42″38-7/16″

 

 

Steelcase – Old Style

Problem Solver Steelcase Old File Bar Diagram

Cabinet Size“A” Bar Size
30″27″
36″33″
42″39″

 

 

Steelcase – New Style

Problem Solver Steelcase New File Bar Diagram

Cabinet Size“A” Bar Size
30″26-15/16″
36″32-15/16″
42″38-15/16″

Problem Solver Universal File Bar Rail Measement 450x243

A – For Side-to-Side filing
Measure the inside distance from drawer wall to drawer wall. Then subtract 1/8″ for the actual bar length. Each clip takes up 1/16″ (see pic)

B – For Front-to-Back
First determine if there is a lip or edge that the clip can attach to. If so, the above instructions apply here also. If not, than you must first create a side-to-side filing bar it now becomes the edge that the front-to-back bar attaches to.

To determine what size Aeron Chair you have:

  • Stand behind your chair and look near the top/center of the back frame. You will see the Herman Miller brand stamped into the frame
  • Reach under the frame
    lip behind the logo
  • Push your fingers up until you feel the fabric
  • You can now feel raised bumps like Braille molded into the plastic
  • One bump indicates a size A chair (small); two bumps indicate
    a size B chair (medium); and three bumps in a triangular pattern indicate a size C chair (large).

Problem Solver Herman Miller Aeron Size Chart 300x265

The A-size chair, which adjusts lower than the other two, is suitable for smaller people
The B-size chair will fit most people.
The C-size chair, with its more generously sized seat and backrest, is suitable for larger people. Find yourself in the height and weight chart alongside to see which is the right chair for you.

Size A

  • Seat Height: 16-20.5″ or 40.6 cm – 52.1 cm
  • Seat Width: 19″ or 48.3 cm
  • Seat Depth: 15.75″ or 40 cm
  • Overall Height: 41″ (max) or 104.1 cm
  • Overall Width: 25.75″ or 65.4 cm

Size B

  • Seat Height: 16″-20.5″ or 40.6 cm – 52.1 cm
  • Seat Width: 20.25″or 51.4 cm
  • Seat Depth: 17″ or 43.2 cm
  • Overall Height: 42″ (max) or 106.7 cm
  • Overall Width: 27″ or 68.6 cm

Size C

  • Seat Height: 16″-20.5″ or 40.6 cm – 52.1 cm
  • Seat Width: 21.625″or 54.9 cm
  • Seat Depth: 18.5″ or 18.5
  • Overall Height: 45″ (max) or 114.3 cm
  • Overall Width: 28.25″ or 71.8 cm

Most orders take between 3-7 business days to arrive to our customers. Overnight shipping options are available.

Our primary carrier is FedEx.

The majority of our products will ship between 1-4 days except Herman Miller Ethospace & Haworth panel parts which are subject to availabilty.

Yes, we ship worldwide. Any address outside of the Continental United States will receive their product via USPS Priority Mail for tracking purposes.

All returns have to be authorized by PROBLEM SOLVER prior to being returned. A RMA number will be provided to you to help expedite the process. Please see our COMPANY POLICY sections for more information.

You will need to contact the carrier immediately (FedEx or US Postal Service) with the tracking number provided and file a claim.

Our online store is open 24 hours a day, 365 days a year. However our customer support is available from 9:00 AM to 5:00 PM Eastern Time M-F only.

Yes, click on QUOTES menu option or email us at psorders@problemsolver.us and we will email you your estimate.

Send us an email to psorders@problemsolver.us or fax to 919-596-5559 to inquire about the part. Please include as much information as possible (pictures, name of manufacturer, dimensions, color and quantity) so we can assist you as best as we can.

No, all products are sold as single entities. installation and repair is solely
your responsibility.

We offer no further warranty beyond what the manufacturer put into place.

Yes, for Quantity 25 items or more. We also offer GSA Pricing

We accept the following methods of payment: Visa, Mastercard, American Express, Checks & PayPal

Credit Card Logos 1000x200

Yes, we proudly accept PO’s from Government Agencies, K-12 School Systems, Colleges, Universities, Places of Worship, Military & Non-Profits. We will consider others pending credit approval and/or obtaining a backup credit card.

You should provide us with a copy of your authorized Tax Exempt form for our files via fax 919-596-5559 or email: psorders@problemsolver.us

You can check the cabinet lock for numbers/letters. Sometimes you will find a label along side the bottom drawer or you can even trace or take a picture of an existing file bar for us to match it up.

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