Shipping and Handling
About Shipping and Handling
At Problem Solver, we understand that our customers appreciate fast delivery at a reasonable cost, so we make every effort to keep your shipping costs low while offering timely and reliable delivery. Our preferred carriers are USPS and UPS.
Orders to Alaska, Hawaii and all United States territories and possessions will be shipped via USPS Priority.
Expedited UPS Air Shipping options available. Please call 800-286-5471 for a quote. Please note that Custom Cut File Bars only qualify for Next Day Service when received by 10:00 a.m. EST. A $15.00 rush order charge will be added.
International Shipping All international packages will be sent International Priority Mail via United States Postal Service. APO/FBO addresses qualify for International shipping charges. We will charge you the actual shipping charges plus a $5.00 per box processing & handling fee.
*Note: The customer assumes responsibility for all customs and duty charges as well as any other applicable fees or taxes (VAT) as required. If you prefer that Problem Solver pre-pay all customs, taxes and duties, you will be billed a second time with those actual charges as they become available to us. Please make this known in the customer comments section.
We can arrange to use a customer’s UPS Account number if that is requested. When doing so, however, a standard processing and handling fee of $6.95 would apply.
Metro Products ship via F.O.B from PA or TN warehouse and are subject to different shipping & handling guidelines then outlined here. See Intermetro Policy